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Ops First

Fractional Operations

The Mary Poppins
of Ops.
AI BUILT IN.
NOT BOLTED ON.

I bring the strategy. AI brings the speed. Your business keeps both. Long after I leave.

Take the Ops Scorecard → Book a 30-min call

Ten minutes · Twenty statements · Instant report

Why now

Fractional, AI augmented operations is the playbook of the next decade.

The premise

Most businesses I work with aren't broken. They're stretched.

Leadership teams are heads down in their own functions, and there's rarely the capacity, time, or cross functional view to step back and design what comes next.

Over ten years at board level (Coca-Cola, Tesco, JLL, Gear4music), I've led the operations behind high growth businesses. Now I bring that clarity to founders, leadership teams, and sponsors who need a senior operator in the room without the full time price tag.

The next stage demands something different.

What I do

The areas I cover.

AI is reshaping what good operations look like. Most operating models haven't caught up. Most businesses bolt AI onto every tool in the stack, one at a time, and hope the pieces talk to each other. I do it the other way around. Built in, not bolted on — one operating layer running through the business, not five disconnected pilots.

Operational diagnostics

A clear-eyed view of where the business is running cleanly, where margin is leaking quietly, and where the next stage will demand something different.

Systems & process design

Durable, AI augmented operations that keep working long after the engagement ends. Designed to scale, not to need me.

Org & team design

Aligning people, roles, and decision rights to where the business is heading next, not where it has been.

Tech stack review

Making sure every tool is earning its seat, and that the gaps are filled with the right ones. Including the AI ones.

Strategy → execution

Bridging the gap between board level strategy and the day-to-day plans that bring it to life.

How I work

Four ways in. One trajectory.

Every engagement starts the same way. With a diagnostic. From there, the work scales to fit the business. Pricing is set after the diagnostic.

  • The Ops Diagnostic

    An operational audit using the Ops Scorecard framework — the full two-week version across all six dimensions, or a focused one-week version on three. Either way: a written maturity report and a prioritised roadmap.

  • Project Delivery

    A defined scope, a defined window, delivered cleanly. M&A integration, ERP/CRM rollouts, ops migrations, post deal carve outs. Programmes of work with a clear finish line.

  • The 90-Day Embed

    Three months embedded with the leadership team. I install the systems, KPIs, and rituals identified in the diagnostic, with AI woven through them, and hand them over.

  • The Fractional COO Retainer

    Ongoing engagement, sized to fit. Reporting rhythm, senior hiring, integration support, growth-plan execution, alongside the leadership team for as long as the plan demands.

See the full service ladder →

The promise

The best fractional engagements end with you saying "we don't need her any more, and that's the whole point."

Find out where you score

Ten minutes.
Twenty statements.
An instant report.

The same framework I use on day one of every diagnostic. With the three priority moves for your business at the foot of the report.

Take the Ops Scorecard Or book a call →